Free Shipping Worldwide On Usd $59.00+ ?

1. Order grand total over US$59.
2. Automatically apply without coupon code.
3. limited to standard shipping.

Frequently Asked Questions (FAQ)

 
Account
Order/General

1. What do I need before placing an order for prescription glasses?

To purchase a pair of prescription glasses, all you need is your eyeglasprescription and your

2.How do I place a purchase order non-prescription glasses

In the first step of Lens Selection select 

3.How do I change or cancel my order?

Our customer service team can fix your prescription as long as you reach outo us within 24 hours after place the order. Please email uat service@ublins.com. Please include "Change/Cancel Order" and "order numberin the subject of the email.

Frame

1.What frame style is best for my face shape?

OurFace Shape Guide features tools to help yodiscover what your face shape is, as well as links to flattering frames by facshape for men and women.
Are there any limitations for bifocals oprogressive lenses?
For bifocals, frames must be at least 28mm. Progressivlenses require a lens height of 30mm.

2.Do you have spring hinges glasses?

Yes. We offer spring hinge glasses whose temples are not be snapped or brokeeasily! Please visit this link

3.Can I get the frames in a different color?

Most of our frames come in multiple colorways. If a frame comes in more thaone color, you will see the options on the frame’s product description page.

4.Can I get non-prescription lenses fit into the frames?

Yes, please click on the 'No prescription' for lens type on the lens page anwe will send you the frames with non prescription lenses.

Lenses

1.Do you offer prism correction?

Absolutely! When entering your prescription, click 

2.Can you replace lenses if I send you my frame?

Sorry, we don't provide lens replacement.

3.What are the lenses made of?

Our lenses are made of lightweight CR39 and polycarbonate plastic. We offe‘standard’ 1.50 , 'thinner' (1.56) , 'super thin' (1.61), 'Ultra-thin (1.67) an'Extreme thin' 1.74 lens upgrades as well as Polycharbonate (PC) 1.59 indelenses. 

4.What coatings do you offer for your lenses?

We offer anti-scratch, anti-reflective, Super Hydrophobic Water Resistancoating. All eyeglasses come with Anti-Scratch Coating that are both absolutelfree. 

5.What are Polarized lenses?

Polarized lens is the sunglasses lens that greatly reduces the glare frolight that is Polarized horizontally, meaning the light reflecting ofhorizontal surfaces, such as a white sidewalk, a white-sand beach, snow, osunlight reflecting on water.

6. What are photochromic lenses?

Photochromic lenses are specially treated to turn dark when exposed to Ulight. When the lenses are out of the sunlight, they become clear again.

7. Do you offer bifocal or progressive lenses?

Yes! We offer both. If you have ADD or NV-ADD on your Rx, you can get linebifocals or unlined progressive glasses. 

Delivery/Shipping

1. How much is shipping?How long will it take to get my glasses?

This depends on what lenses and shipping method you choose, namely the timincludes the processing time and shipping time.

Notice:
A.Production times for prescription lenses can vary fro2–10 business days depending on the intricacy of the prescription and thtype of lens required. Once your lenses have been
crafted and mounteinto the frame, they will be shipped to you using your chosen shippinmethod.
B.Express Shipping is not available for P.O. Boxes and APO/FPaddresses and some islands.
C.Any shipments to the customer deemed losby the shipping courier (where the courier says they did not deliver) wilbe replaced, not refunded.
D.Delivery time may be affected in holidaseasons & bad weather conditions, etc

2.How long will it take to process my glasses? 

Notice:
1.Production times for prescription lenses can vary fro2–10 business days depending on the intricacy of the prescription and thtype of lens required. Once your lenses have been crafted and mounted intthe frame, they will be shipped to you using your chosen shipping method. 2.Some lenses may take longer to produce than the estimates given above.p>

3. What do I do if my package was damaged?

We will replace broken frames at no charge or remake the glasses for you ano charge(lens damaged) or give a full refund.

4. Do you offer free shipping?

We offer free shipping worldwide on condition that your order amount is ove$59.

5.What can I do if I am required to pay import taxes or customs duties?

Customs duty is required in some countries occasionally. Sorry for that wcan't assume your import customs. (If the duty fee is higher than your ordeamount, please don't pay for it and contact us first. We can help you reship the package.)

6. What do I do if my package was lost?

Any shipments to the customer deemed lost by the shipping courier (where thcourier says they did not deliver) will be replaced, not refunded.

7.I just placed several orders. Can I combine the shipments?

Yes. If the glasses quantity of your orders is no more than 4 and you did nouse any promotion on your orders, you can combine them for one shipment and wcan refund you part of shipping fee. Just tell us your order numbers before shiout by sending email to service@ublins.com.

Notice:
If you already used promotion in your orders, we cancombinthe shipments, but no refund of shipping fee.
If the quantity of youseveral orders is more than 4 pairs and used no discounts, it will exceethe parcel weight and we won't refund shipping fee.

Prescription

1.How do I read my prescription?

Eyeglass prescriptions may be written in different ways, though most areither printed or handwritten in horizontal rows. The first row is thprescription for the right eye (OD), and the second row is for the left eye (O. Within each of these rows are three values: Sphere (SPH), Cylinder (CYL), anAxis. The SPH number corrects for nearsighted [indicated with a minus (-)] ofarsighted [indicated with a plus (+)] vision. The CYL number and AXIS numbecorrect for astigmatism. You may also have another field labeled as ADD whiccorrects for the reading power used in a bifocal or progressive lens. To learmore about how to read your prescription, click here. Lastly, eyeglass prescriptions sometimes include the pupillary distance (PDmeasurement, which is the distance between your pupils. PD is needed tdetermine where the optical center of the lens will be for clear, accuratvision. If your prescription does not include your PD, you can measure iyourself with our guide here . An eyeglasprescription will usually expire in 1-2 years, depending on which state yoreceived your eye exam.

2. What is my pupillary distance (or PD), and how do I get it measured?

Your PD is the distance in millimeters between the centers of your pupils. Iyour prescription does not include your PD, you can measure it yourself with ouguide 

3.Can I use my contact lens prescription to buy my eyeglasses from you?

No. Contacts prescription and eyeglasses prescription are different. Thcontacts prescription cannot be used to process eyeglasses. You could check wityour doctor what your correct eyeglasses prescription is.

4.I'm unsure about how to enter my prescription online. Can I send it to yoinstead?

Of course! You can email us a copy at service@ublins.com. When you send uyour prescription, please include your name, email address, and order number sthat we can match up the prescription to the correct customer or order record.p>

Returns/refund

1. What is your guarantee and return policy?

We are confident that you'll love our product. You have thirty (30) days from the date you receive the glasses to contact us if you want to refund or return them for any reason. However, if for some reason you're not completely satisfied with your glasses, you are entitled to a one time, no questions asked return for a refund. Click here to see details.

2.How do I make an exchange or return?

Call, chat, or email us within thirty (30) days of receiving the item to get your Return Merchandise Authorization (RMA) number.
These items must be included in the package:
A. The eyeglasses, and any accessories,need to be kept in original packaging(including glasses, glasses case, etc.) to ensure that they will not be crushed during transportation. You can keep other non-sale accessories as free gifts.
B. A note with the RMA# and a brief description of the issue that caused you to return the glasses.
C. A copy of the prescription that the eye doctor provided, so we can inspect the glasses and determine if they were made according to the prescription.
D. We recommend obtaining proof of postage from the Post Office, as we are unable to take responsibility for packages lost in the post. Any postage fees incurred for returning items to us will need to be covered by the sender. This is reviewed on a case by case basis.

3.I sent my glasses back. What is next?

If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.

Payment

1.What currencies can I use?

There are several currencies available as follows: US Dollar, Pound Sterling, Euro, Canadian Dollar. You can change default currency by clicking on the upper left corner of UBLINS website, and select the currency you’d like to pay with. 

2. What forms of payment do you accept?

At present, we have two main methods: PayPal and Credit Card or Debit Card via PayPal, Store Credit.

3.Do you have a deadline of making payment for unpaid orders on your site?

You have to pay for your order in 3 days, otherwise, your order will be automatically canceled by our system

4.Do you accept insurance?

We do not accept insurance. However we can provide you with a detailed copy of your invoice so you may request for reimbursement from your insurance company.

5.Is it safe to use my credit card on the website?

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed. So be relaxed to choose your favorite items on our website.